CUSTOMER SERVICE CONSULTANT: NICE TO MEET YOU Human Trafficking, a subject no one wants to talk about. I get it, it is uncomfortable. But it is happening, and we must start discussing it. The definition of human trafficking is the illegal trade of people through coercion, force, or deception for exploitation. Human trafficking is a…
CUSTOMER SERVICE CONSULTANT: NICE TO MEET YOU Insurance free, did I get your attention? This sounds like music to most dental office’s ears, but the reality is that most offices have to accept dental insurance from the patient. The reason most offices would love not to accept dental insurance is because the payout is…
CUSTOMER SERVICE CONSULTANT: NICE TO MEET YOU Connection – a relationship in which a person, thing, or idea is linked or associated with something else. We all want and need it, yet most do not know how to achieve it. Social connection can lead to higher self-esteem, regulation of emotions, and well-being. IS…
CUSTOMER SERVICE CONSULTANT: NICE TO MEET YOU A good night’s sleep is everyone’s goal. We all want to wake up and be able to say things like “I slept like a baby.” or “I am so rested; I am ready to take on the day.” These common well-known phrases communicate to others that we…
DENTAL CONSULTANT DATA: NICE TO MEET YOU Is there such a thing as going to the dentist and getting top-notch customer service? It seems in this day and age, no one cares about how you feel. Most offices rush you in and are so focused on the treatment, that they forget to center on…
DENTAL CONSULTANT: NICE TO MEET YOU Our world is digital. We cannot escape it and if we try, we fall behind. This is also true in our industry of dentistry. Even as a Dental Consultant, we are teaching in digital format. Back in the day, in a typical dental office, you would have a…
DENTAL CONSULTANT: NICE TO MEET YOU We all say we want to change, but many are afraid to do it. It is hard to change but it is necessary. As a Dental Consultant and Speaker, I understand the importance of changing and adapting to the times. Many in our industry have a good thing…
DENTAL CONSULTANT DATA: NICE TO MEET YOU On a hectic day at the office, you want to make things as easy as possible. In fact, you want any day to be as easy as possible. I know because I worked as a team member in two different practices over the course of 27 years…
DENTAL CONSULTANT DATA: NICE TO MEET YOU In the world of dentistry, hygienists are very important. I would venture to say that they play a critical role in dentistry. The hygienist is often the first line of defense in maintaining good oral health for patients. As a Dental Consultant, I always want to recognize…
DENTAL CONSULTANT DATA: NICE TO MEET YOU When you talk to people about dentistry, the first thing they often think of is the clinical aspects of it. They think of the drill or “getting a shot” and unfortunately, most don’t like going. People often compare going to the dentist with something bad and uncomfortable.…
DENTAL CONSULTANT DATA: NICE TO MEET YOU The age-old question… What are they saying about me? We’ve all had this question run through our minds, especially when it comes to business. I know I have, as a dental consultant. When we know that we have something that can help a practice get to the…
DENTAL CONSULTANT DATA: GRATITUDE This past summer, when on vacation I wrote this and took this picture while sitting on the beach and wanted to share this as we move forward in the new year. Gratitude – The quality of being thankful; readiness to show appreciation for and to return kindness. I am sitting…
DENTAL CONSULTANT DATA: NICE TO MEET YOU Let’s talk about helping others by doing good. When I was a child, my dad was known for helping others in the community. He helped people inside and outside of our religion and instilled this quality in all of his 12 children. That is to always look…
DENTAL CONSULTANT DATA: NICE TO MEET YOU In dentistry, there are so many things to think about when it comes to being successful. The obvious thing that everyone pays attention to is doing great dentistry, but could there be more? This Dental Consultant wants to know, could there be other things that are important…
DENTAL CONSULTANT DATA: NICE TO MEET YOU Running a successful practice is a challenge in itself. It takes a special kind of person to be able to juggle the needs of the patients as well as the needs of the team. You must be self-sacrificing and ready to get your “hands dirty” if you…
Dental Consultant Data: What’s The Scenario? Here’s a scenario that has happened to me as a dental practice employee as well as a dental consultant. You wake up feeling fantastic. In fact, you even woke up before the alarm went off. Yes you slept like a baby. Honestly, you are not groggy or tired…