CUSTOMER SERVICE CONSULTANT: NICE TO MEET YOU
Connection – a relationship in which a person, thing, or idea is linked or associated with something else.
We all want and need it, yet most do not know how to achieve it. Social connection can lead to higher self-esteem, regulation of emotions, and well-being.
IS CONNECTION IMPORTANT IN BUSINESS?
As a Customer Service Consultant, building relationships is a running theme of mine. It is the backbone of a business. How can you build relationships without connection? The short answer is you cannot. Connecting with others creates better communication. Better communication fosters powerful collaboration. Powerful collaboration gives you a competitive advantage.
WHY DOES EVERYONE DO BUSINESS THE SAME WAY?
Have you ever noticed that most people follow the same old standards for doing business? We live in a world of “same place, same thing” day after day and few are blazing a new path. At least I thought that until I met someone in 2024 named Karan Nijhawan who is the definition of “walk your own way.”
Karan, also known as “The Retreat Guy,” is a brilliant entrepreneur with a remarkable business mindset. He creates retreats to help you get unstuck, reconnect, re-map out your business, and start living in the “NOW.” I am personally fascinated with his outlook on life and business and could not wait to interview him. Check it out.
CUSTOMER SERVICE CONSULTANT KEY TAKEAWAYS
1) Build Trust
So many in business do not have trust in each other. If you can create and build trust with your potential clients, you can transform normal transactions into an emotional experience thereby fostering loyalty with your clients.
2) People Do Not Feel Seen
Karan taught me a valuable lesson. Most people at events do not have a voice. They get lost in the shuffle. He creates an atmosphere where everyone is seen. Some for the first time in their life. Once someone feels “Seen” they tend to grow. They start to use their voice. From there, the sky is the limit.
3) Quantum Leaps
As a Customer Service Consultant, I am always fostering a growth mindset with my clients. Karan opened my eyes to the fact that you do not have to set a goal to double your bottom line, you can take quantum leaps. You can do it five times, ten times, or more at times. Instead of thinking like everyone else, understand that every business is different, and depending on the structure of things coupled with the ability to “think outside the box,” you can, and some will have a quantum leap.
Thank you, Karan, for reminding me as you say, “walk your own way.” Your business insight is truly inspiring, and this Customer Service Consultant learned quite a bit in our short interview.
Nice to meet you, Karan Nijhawan.
Denise Williams-Jones is a Customer Service Consultant who speaks all around the country and has designed continuing education courses for The American Dental Association (ADA), and The American Association of Oral and Maxillofacial Surgeons (AAOMS) She is a member of SCN.
Denise is passionate and committed to customer service and creating the correct culture in business. Through consulting and coaching, she helps organizations improve relationships and communication with their fellow team members, define core values, empower leadership, and create the correct culture with their clients all while raising their bottom line. If you need further assistance in taking your team to the next level, please reach out and let her help you and your team.
