Results. Referrals. Rewards. Repeat!
Want A Steady Stream Of Quality Customers?
Consistent new patients and retaining current patients in your office takes more than having a website or posting on social media. It has to do with what is going on inside as much as outside your office.
Do you want to be successful? Then protect the health of your practice. There are plenty of customers to go around, it is just how you go about getting and keeping them. How involved are you? Is your team living up to what you expect? Are you living up to what you expect from your team? Are you providing top service from the time your patient walks through your door to the time they leave and everything in between? You must learn how to attract new patients and retain your current ones. To accomplish this, your entire team needs to be focusing on the four R’s: Results, Referrals, Rewards, Repeat
Want A Steady Stream Of Quality Customers?
Consistent new patients and retaining current patients in your office takes more than having a website or posting on social media. It has to do with what is going on inside as much as outside your office.
Do you want to be successful? Then protect the health of your practice. There are plenty of customers to go around, it is just how you go about getting and keeping them. How involved are you? Is your team living up to what you expect? Are you living up to what you expect from your team? Are you providing top service from the time your patient walks through your door to the time they leave and everything in between? You must learn how to attract new patients and retain your current ones. To accomplish this, your entire team needs to be focusing on the four R’s: Results, Referrals, Rewards, Repeat
Our Philosophy
Customer satisfaction is vital to your practice. It ensures your business responds to the needs of your clients. What do your clients want and need that you are not giving them? Next level to Success will be assessing customer satisfaction in your business and then implementing ways to maximize it.
Through observation of and communication with the doctor and team, we diagnose and analyze current office policies, procedures and practices, recommend improvements, offer new approaches and assist and provide accountability in implementing the changes thus realigning the team and doctor to enhance your practice and fulfill your office’s vision.
If your patients do not walk away with a sense that they have received excellent service, they will neither refer people to you nor return to your practice. This will have a direct impact on your bottom line.
The question you must ask yourself is what can you do better? What do your patients want that you are not offering? Let us help you find the answers to these questions. Let us help you make the necessary changes, and you will see your practice grow and be more successful than ever.
CAN YOU CLOSE? IT’S VERY IMPORTANT TO HAVE PEOPLE THAT CAN CLOSE A CASE.
HAVE DENISE COME IN AND SHOW YOU, OR YOUR TEAM, THE WAY
CAN YOU CLOSE? IT’S VERY IMPORTANT TO HAVE PEOPLE THAT CAN CLOSE A CASE.
HAVE DENISE COME IN AND SHOW YOU, OR YOUR TEAM, THE WAY
See What My Clients Are Saying About Me
See What My Clients Are Saying About Me
Consulting Services Offered
Phone Skills
Uncover any fears that your team may have with answering phones and answering questions from customers. Your team must learn that the phone is not scary.
Scheduling Appointments
We will discuss and destroy all obstacles and excuses that patients give when trying to avoid scheduling appointments.
Motivation
Motivate team to become personal leaders by amplifying their strengths which will then build confidence and inspire the team, thus motivating them.
Time Management
Diagnose where time is wasted and teach new ways to effectively manage time by changing behaviors, delegating, and prioritizing tasks to get the most out of your team.
Subscribe to My Newsletter!
Six Facts You Need To Know Regarding The Health
Of Your Practice
- • If you have an unhappy customer, what chance do you have that they’ll tell you?
- • What’s the best indication that a customer is unhappy?
- • If a customer is unhappy, how many other people do they tell?
- • If a customer is happy, how many people do they tell?
- • How many times does an unhappy customer have to come back before they forget they were unhappy?
- • Will people pay more for good customer service?
Want to know the answers? Give us your email and we’ll tell you that and how to start improving your customer service!
Six Facts
Want to know the answers? Give us your email and we’ll tell you that and how to start improving your customer service!
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