Six Facts You Need To Know Regarding The Health Of Your Practice
- • If you have an unhappy customer, what chance do you have that they’ll tell you?
- • What’s the best indication that a customer is unhappy?
- • If a customer is unhappy, how many other people do they tell?
- • If a customer is happy, how many people do they tell?
- • How many times does an unhappy customer have to come back before they forget they were unhappy?
- • Will people pay more for good customer service?