Six Facts You Need To Know Regarding The Health Of Your Practice
- If you have an unhappy customer, what chance do you have that they’ll tell you?
- What’s the best indication that a customer is unhappy?
- If a customer is unhappy, how many other people do they tell?
- If a customer is happy, how many people do they tell?
- How many times does an unhappy customer have to come back before they forget they were unhappy?
- Will people pay more for good customer service?
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