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We assess customer satisfaction in your medical or dental practice and then implement ways to maximize it. Through observation and communication of doctor and staff, we diagnose and analyze what you are currently doing and recommend improvements and assist in implementing the changes.
Consistent new patients and retaining current patients in your office takes more than having a website or sending out a flyer. It has to do with what’s going on inside as much as outside your office.
Do you want to be successful? Then protect the health of your practice. There are plenty of customers to go around it’s just how you go about getting and keeping them. How involved are you? Is your staff living up to what you expect? Are you living up to what you expect from your staff? Are you providing top service from the time your patient walks through your door to the time they leave and everything in between? You must learn how to attract new patients and retain your current ones. To accomplish this, your entire team needs to be focusing on the four R’s…